Return & Refund Policy
Your satisfaction is our priority at Divinity Ray Beauty! If your order isn’t quite right, we’re here to assist. Check out our policy below for details on returns, refunds, and cancellations
Return Damaged, Incorrect and Defective Order
If you received a damaged, incorrect, or defective item(s) in your order, we’re here to help! Please contact us within 7 days of receiving your order at support@divinityraybeauty.com.
When reaching out, please include:
- Your order number
- Clear photos of the issue
We’ll review your request and respond within 7 business days. If approved, we’ll provide return instructions. Items must be sent back in their original packaging to our facility.
Important: Returns without prior approval cannot be accepted, so please wait for confirmation before shipping your item back.
Conditions for Returned Items
To be eligible for a return, items must meet the following criteria:
- Unused, unworn, and unwashed.
- Free of stains, damage, or alterations.
Unfortunately, we cannot accept the following items:
- Deliberately damaged items.
- Items sent back more than 7 days after receipt.
- Items returned due to delivery delays caused by incorrect shipping information provided by the customer (e.g., wrong address or phone number).
Damaged, Defective, or Lost Items
We want you to be happy with your purchase! If you receive a damaged, defective, or misprinted item, you may request a return or exchange within 7 days of receiving your order.
For lost packages, please submit a claim within 7 days of the estimated delivery date. We're here to help!
Refunds
If your refund request is approved, we’ll process the refund to the original payment method used at checkout. Please allow time for your bank or payment provider to process the refund.
By placing an order with us, you acknowledge that you have read and understood our Returns & Exchange policy.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us.
Thank you for shopping with us!
