Shipping policy
SHIPPING POLICY
At Divinity Ray Beauty, we aim to provide a smooth and transparent shipping experience. Please review the details below to understand our shipping process, timelines, and related policies.
Processing Time
Once your payment is confirmed, we begin processing your order immediately. Processing typically takes 3–7 business days, depending on order volume. Please note that processing times may vary during peak seasons or due to unforeseen delays.
Shipping Methods & Delivery Times
Shipping time refers to the transit period from our warehouse to your destination. Estimated shipping times are as follows:
Standard Shipping: 7–10 business days.
Please note: Shipping times may vary due to factors beyond our control, such as customs delays, weather conditions, or logistical challenges.
Shipping Rates
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Free shipping may be available for orders over $100 within US.
International customers are responsible for any customs duties or import taxes imposed by their country.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update.
Missed Deliveries or Undeliverable Packages
If your package is returned to us due to:
Incorrect or incomplete address details.
Refusal by the recipient.
We will notify you upon its return. To reship the order, please contact us with updated shipping information. Additional shipping charges will apply.
Shipping Restrictions
Some orders are not shipped to P.O. Boxes or APO/FPO addresses.
Some items may have shipping restrictions due to size, weight, or regulatory reasons.
Shipping Costs and Calculations
Shipping costs depend on the delivery address, shipping method, and order weight. The shipping fee will be automatically calculated during checkout based on your preferences.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact us at support@divinityraybeauty.com with your order number. While we are not responsible for carrier delays, we will do our best to assist you in resolving any issues.
Delays and Support
We strive to deliver your order on time, but some factors may be beyond our control, such as:
National holidays or strikes
Incorrect shipping details provided at checkout
If your order is delayed or hasn’t arrived within 20 business days, please reach out to us at support@divinityraybeauty.com—we’re happy to assist
Contact Us
For questions, concerns, or updates about your shipment, don’t hesitate to contact us.
Thank you for shopping with Divinity Ray Beauty!
